Ordering, exchanging and returning

It is of course possible that your order does not meet your expectations. In that case, you can return your order to us within 14 days.

For orders over €45, returns are free of charge once. For orders below this amount or for multiple returns, the return costs are at your expense. These return conditions apply to customers in the Netherlands, Belgium and Germany.

How do I return my item?

You can register your return here and create the return label.
Enter the order number and your email address of your order.
Choose which products you want to return and whether you want to exchange or return them. Do you want to exchange? then indicate for which product.
Download a printable return label or a QR code if you don't have a printer.
You can return your item at the nearest DHL point.

Which items cannot be returned?

Custom-made items cannot be returned, unfortunately. These include sheepskin rugs and custom-ordered duvets.
In addition, food and drinks cannot be returned. Is there something wrong with the order, such as damage? Then you can of course contact us.
Unfortunately, items that have been used or worn cannot be returned.

Refund

We need some time to process your return. As soon as we receive your returned order, we will check the details and you will receive your money back within 14 days at the latest in the same way as you paid in our webshop.

If your order amount falls below €45 due to your return, we will have to charge the original shipping costs of €6.75 when refunding and deduct this from your return amount.

Can I exchange an order?

If you want to exchange your order for another product, that is of course also possible. Indicate this when creating the return label or put a note in the box with your wishes.

How do I place an order?

Place the desired products in your shopping cart.
Click on your shopping cart and proceed to checkout.
Fill in your details and choose a payment method. Place the order.

And then?

All orders placed before 15:00, will be shipped the same day. All orders above €45,- are shipped for free. We ship with PostNL and DHL.